301 Customer Service and Sales

The competition tasks of the skill category are based on the Vocational qualification in Business. The qualification title of the basic qualification is merkonomi.

The professionals of this vocation may work for example in customer services and sales, marketing communications, visual merchandising, service design, finance, and office or library services tasks in different organisations, in an accountancy firm or in finance departments of enterprises or organisations in different sectors.

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Description of the skill category

The skill category is based on the objectives and assessment criteria of the Vocational qualification in Business (merkonomi). The competition tasks correlate with the requirements for the grade Excellent in the modules Customer service and Sales of the basic qualification. The competition tasks consist of different customer service and sales situations.

Competition is individual.

Three competitors from the same training centre of an education institution can enrol in semifinals of this skill category.  

Skill requirements

The competitors can identify the customer’s needs, profitably sell products which are suitable for the customer’s needs and serve customers in a customer-oriented manner in different environments.

The competitors manage the service situations in one foreign language (English). The competitors are able to work in an entrepreneurial, economic and qualitative way, and their working is well-organised, initiative-taking and carried out with the appropriate equipment and devices, considering the work safety and sustainable development.

Partners of the skill

Main event partners

  • Lapin koulutuskeskus Redun logo. Linkki Redun verkkosivuille.
  • Ammattiopisto Lappian logo. Linkki Lappian verkkosivuille.
  • Koulutuskeskus Jedun logo. Linkki Jedun verkkosivuille.
  • Oulun Palvelualan Opiston logo. Linkki OPAO:n verkkosivuille.
  • Ammattiopisto Luovin logo. Linkki Luovin verkkosivuille.
  • Suomen Diakoniaopiston logo. Linkki Suomen Diakoniaopiston verkkosivuille.
  • Skills Finlandin logo, linkki Skills Finlandin verkkosivuille.