The competition tasks of
the skill category are based on the Vocational qualification in Business. The
qualification title of the basic qualification is merkonomi.
The professionals of this
vocation may work for example in customer services and sales, marketing
communications, visual merchandising, service design, finance, and office or
library services tasks in different organisations, in an accountancy firm or in
finance departments of enterprises or organisations in different sectors.
#taitaja2021 #customerserviceandsales
Semifinal
Final
Results
Description of the skill category
The skill category is based
on the objectives and assessment criteria of the Vocational qualification in Business (merkonomi). The competition tasks correlate with the requirements for the grade
Excellent in the modules Customer service and Sales of the basic qualification. The
competition tasks consist of different customer service and sales situations.
Competition is individual.
Three competitors from the
same training centre of an education institution can enrol in semifinals of
this skill category.
Skill requirements
The competitors can
identify the customer’s needs, profitably sell products which are suitable for
the customer’s needs and serve customers in a customer-oriented manner in
different environments.
The competitors manage
the service situations in one foreign language (English). The competitors are
able to work in an entrepreneurial, economic and qualitative way, and their working
is well-organised, initiative-taking and carried out with the appropriate
equipment and devices, considering the work safety and sustainable development.
