The competition tasks of
the skill category are based on the Vocational qualification in business. The
qualification title of the basic qualification is merkonomi.
The professionals of this
vocation may work for example in customer services and sales, marketing
communications, visual merchandising, service design, finance, and office or
library services tasks in different organisations, in an accountancy firm or in
finance departments of enterprises or organisations in different sectors.
Description of the skill category
The qualification title of the Vocational
qualification in business is merkonomi. The competition
tasks of the skill are planned observing the competence requirements of working
professional in business is able to operate in a customer-oriented manner and
serve customers. S/he has good cooperation and interaction skills in usual
service channels, and s/he works as a team member in different working
communities. A professional in customer service is able to search information
about products and services as well as inform the customers about them.
TaitajaPLUS competition is intended for professional students with special needs.
Competition is individual.
Two competitors from the same training centre of an education institution can enrol in semifinals of this skill category.
The competition tasks and skill requirements correlate with the
requirements for the grade Satisfactory in the compulsory modules of the Vocational
qualification in business. The competition tasks can
be utilised in vocational skills demonstrations or in parts of demonstrations. A
student / competitor can in his / her own education institution apply for the
recognition of skills, on the basis of the competition certificate.